Privacy Policy

Last Updated: May 2024

This Privacy Policy describes how Proshine Specialised Cleaning Limited collects, uses, and shares your personal information when you visit or make a purchase from our website. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Collection and Usage

We collect and process personal data only when we have a legal basis to do so. This includes:

• Identity Data: Name, username, or similar identifier.

• Contact Data: Email address, telephone numbers, and billing/delivery addresses.

• Technical Data: IP address, browser type, and version, time zone setting, and location, as collected via the Wix platform.

• Usage Data: Information about how you use our website, products, and services.

2. How We Store Your Data

Our website is hosted on the Wix.com platform. Your data is stored through Wix.com’s secure data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

Internal access to your data at Proshine Specialised Cleaning Limited is strictly controlled. We implement Multi-Factor Authentication (MFA) for all administrative accounts. Data is managed within our secure ecosystem and is not exported to unencrypted local devices.

3. Security Measures

We take the security of your data seriously. We utilize Wix’s built-in SSL encryption to protect data transmission. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

4. Third-Party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us (e.g., payment processors or Google Ads conversion tracking).

5. Your Rights (UK GDPR)

As a UK resident, you have the following rights regarding your personal data:

• The right to be informed about how your data is used.

• The right of access (Subject Access Request).

• The right to rectification of incorrect data.

• The right to erasure ('right to be forgotten').

• The right to restrict processing.

• The right to data portability.

6. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

Proshine Specialised Cleaning Limited 109 Clermiston Crescent

Edinburgh, EH4 7BW

United Kingdom

This policy is maintained by Proshine Specialised Cleaning Limited to ensure compliance with UK data protection standards and Google Ads Business Operations requirements.